How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? Then ***** struck, with travel restrictions in place. Arriving at our destination we set up to dry camp. We can't thank all the employees of General RV enough for making this experience so unforgettable. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! BOTH of which **** has rejected. **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. And we are akready receivng customer no assistance. Wondering if the converter is shot. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. This coach is over 6 years old. Fill out this offer form and we'll get back with you as soon as possible. Tristen should have the additional documentation in his inbox this evening 12-11-2022. I admit, we were naive in thinking that the labor charges could be so little for such a job. Number Of Radios. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. Thanks for the suggestion. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! Is An RV Renovation Project Right For You? We bought it new in 2018. Posts: 2,166 THOR #11781. Yes. After reviewing the Pre-Authorization, our stance on the roof concern remains the same. Please note - there could be multiple recalls for a specific model RV. Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. 01/03/2023. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The roof is made to expand and contract with the elements.If there are pictures showing a concern, we would be more than welcome to review those pictures. Thor Motorcoach Logo linking to Home Page. I will state again that this is not a new claim. She agreed to wait till it is safe to drive the coach to get the estimates. I had to send the slide out for access. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. Thanks for the replies. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. 15 amp. 2 tables that convert into beds. Can hitch up to 8,000 lbs. It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? See us for more details. Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. I need my brand new RV fixed, and Thor has an obligation to fix it! Complaint Type: Problems with Product/Service. We make the transition smoother with this free Owners Guide. Number Of Televisions. Who never came back to do the work. How can these issues that were reported to Thor when our coach was new, now be null and void? Call 248-662-9910 or fill out the contact form to learn more. We have been diligently working non-stop to get the flooring and heating breech issues resolved. Save your favorite RVs as you browse. 2003 Jazz Toy hauler 5k obo Needs work. It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. As I have stated countless times. They need to honor their warranty now! We reached out to Thor and la mesa and they say its our problem. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. The background power keeps the memory (station presets, etc) alive and the clock displayed (if you care about that). Immaculate 2019 Thor Motor Coach Quantum KW29 with only 11,883 miles! New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL at Giant Recreation World - Call us now (321) 541-2205 for more information about this Stock #4A575 $5,000. As of today, the coach has only ***** miles on the coach. The RV is a Thor ******* **** 2019 and the vin#*****************. For a better experience, please enable JavaScript in your browser before proceeding. Probably have to pull radio out to find inline fuse. Begin with this one! We had one of our **************** Representatives reach out, the below follow up was provided. bunk above drivers compartment has failing motor brakes. This is Thors final offer as it has been stated multiple times. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. . It was more than we were planning, We were looking into a travel trailer (RV) that is and Christopher was wonderful, He took us around and show us some of the most beautiful RVs Ive ever seen. Can you tell me a little more on. If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. Need advise, had a shop replace house battery and repair inverter. The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. Thats where the water is coming in, it came that way from the factory. We purchased a new 2019 *********************** **** Motor Coach in May 2019. Description. How can **** choose to refuse to fix this chronic and widespread issue? Thor Motor Coach Overview Website: www.thormotorcoach.com Headquarters: Elkhart, IN Size: 1001 to 5000 Employees Founded: 2010 Type: Company - Public Industry: Transportation Equipment Manufacturing Revenue: $100 to $500 million (USD) Competitors: Unknown It seems each Thor MC plant wires the radios differently. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM, Tilt Leather Steering Wheel with Audio Buttons to Control Dash Radio, Upgrade Windshield Privacy Close off Panels, Three-point Seat Belts for Driver and Passenger, Captain's Chairs Heated Electric Adjustable Driver/Passenger Seats, Swivel Captain's Chairs with Two (2) Filler Cushions, Removable Table between Two Swivel Cockpit Seats, Aluminum Wheel with Valve Stem Extensions, Rubber Tread Entry Steps with Step Well Light, High-Gloss Euro-Style Cabinetry with Complementary Cabinet Door Hardware, Hidden Hinges and Slide-out Fascia, Pressed Laminate Countertops, Dinettes, Sofa Tables, Bath and Bedroom, Wall Cubby with Net and USB Charging Port, Accent Lights above Overhead Cabinets, Kitchen, Dinette, Sofa and Bed, Cab-Over Sleeping Area with Telescoping Bunk Ladder, Leatherette Sofa with Queen Size Murphy Bed Conversion (24FB), Leatherette Theater Seating with Footrests (24RW), Leatherette Dream Dinette Booth with Footrests (N/A 24RW), Leatherette Booth with (2) storage drawers (24RW), Wireless Phone Charger with USB Plug on Dinette Table Top (N/A 24RW), Wireless Phone Charger with USB Plug Bedroom (24RW), Single Child Safety Tether in Dinette (Optional 24FB, 24TT; N/A 24RW), Full Extension Metal Ball-Bearing Drawer Guides, Pressed Laminate Kitchen Countertops with Under Mounted Sink with Sink Cover(s), Pop-Up Countertop Outlet and Charging Center for Electronics (N/A 24RW), Decorative Lighted Kitchen Side Splash Next to Cooktop, Two Burner Gas Cooktop, Glass Cover with Electric Start, Glass Protective Cover and Task Lighting above Cooktop, Stainless Steel Accented Convection Microwave Oven, Large Stainless Steel Single Bowl Sink and Faucet with Pull-Down Sprayer, 12-volt Ceiling Vent in Kitchen with Wall Switch, Full Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24RW), Queen Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24TT), High-Gloss Curved Euro-Style Bath Door (24TT), Shower with Curved Anti-Microbial Shower Curtain, Bluetooth Coach Radio System with DVD Multimedia Receiver, Rapid Camp+ Multiplex Wiring Control System, Onan RV QD 3200 Diesel Generator (Optional), Winegard ConnecT 2.0 WiFi / 4G / TV Antenna, Automatic Transfer Switch with Power Protection, Automatic Shoreline-to-Generator Transfer Switch, Single, High Output Low-Profile Air Conditioner, 100-watt Solar Charging System with Power Controller, 1,000-watt Inverter for Entertainment Systems and Select Outlets, 360 Siphon Vent Cap, Tank Odor Prevention. We have acted in good faith throughout this entire ordeal. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. The park/travel switch on my coach does not switch the radio to the coach batteries. Couch framing falling apart from 1in screws being used. ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. We now have two new estimates, both have been rejected by *************************** and *********************************. **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. Our BIGGEST Class C is HERE!! My husband was ill and could not drive the coach to *******. Now we have two new bids one for $4,500.00 from a subcontractor. 2022 Thor Freedom Elite 24HE. You probably have to pull the radio out to find it. from Thor Motor Coach. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. Class Cs with the beloved luxuries of Mercedes-Benz. No. We have contacted the customer to investigate the root cause of the concern. Our motorhome has been in the shop at la mesa for 71/2 months. He made us feel at ease during the whole process. 40 gallon fresh water tank. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. #ThorMotorCoach #TMCHowToFor more visit ThorMotorCoach.comDisclaimers:Features, components and appliances depicted on this webpage and its related documents may or may not be installed on your motorhome as a consequence of the features, components and appliances being optional equipment and/or equipment not available for installation on the motorhome model you purchased. We were stuck out on the road for two hours with our granddaughter because the new 2022 thor vegas **** motor home class A just stopped on the road. Don't go searching for zebras just yet. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. RV Wife. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. After getting back both radios not working. It was amazing! Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. This allows the radio to run with the ignition key off. My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. Front radio not working. I bought a brand new Thor Hurricane 35M. The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. It is the original claim. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. Use/store switch in use mode? ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! Thor is saying to just patch it. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. ********************************* became Retail Warranty Supervisor in April of 2022. We have spent countless dollars and hours as well as travel time in dealing with this. We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. Your luxury Mercedes Sprinter motorhomes. May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL Jumping through hoops. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? Look in house battery compartment. Junior Member. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. TMC was only aware of the roof issue, we will be more than happy to review any warranty claims. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We are well aware that the coach is off warranty. Thor motor coach four winds 24 f e350 chassis. Fort Wayne, Indiana, United States. As the smallest motorhome option, camper vans are welcome virtually everywhere. The $1,000.00 bid they accepted. Number Of Discs. Terms may vary. We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. Thor Motor Coach. We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. Check whether the batteries are charged enough. Thor Industries Owner's Forum - This forum exclusively contains discussions related to Thor products including Crossroads, Cruiser RV, DRV, Dutchmen, Heartland RV, Highland Ridge, K-Z, Livin' Lite, And not have heard from them. When we were stucked they informed us to go to ******* we were stuck in ga we where live, I am rejecting this response because:saturday called **** rv. Plus tax, title and license. ("goodwill offer") from what they will charge us to do the labor at their factory. All standard features and specifications are subject to change. Anyone know exactly where the fuse may . The pictures submitted to us show no concern of factory defect to the roof. While our coach was at ** for 10 months, there were many other issues with our coach that Thor approved of and paid for under warranty in 2021. Need advise, had a shop replace house battery and repair inverter. Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. Rear Bath. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Why not the flooring costs? Surround Sound. I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). *All RV prices exclude tax, title, registration and fees, including documentary service fees. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). I have that same issue, Use button was pushed, but no house power, so no radio or camera power. Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. in fuel costs), then **** will kindly deduct the $2,000. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. We have spent more than three years trying to get these issues resolved. When I tried to bring it back in, it came in a few inches and then stopped. This is an independent, unofficial site. This is Thors final offer as it has been stated multiple times. ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. Spoil the RV owners in your life this Christmas with some of our favorite gifts. Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. Know someone who might be interested in this RV? Message. They are the same issues we continue to try to get resolved. I feel certain that once someone with authority has taken the time to review everything, they will see that this is NOT a new case, but an ONGOING case. All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Is this the type of service ****************** can expect to be "funneled" to **** for every question or vehicle service call as a hostile customer with no rights or privileges? Select the desired vehicle below to view all the recalls for that particular make & model. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. **** had no issues resolving many of the other problems with our coach. It is winterized and sitting in my driveway for the winter. This Class C is located in Mesa, Arizona and is in good condition. After ******* ***** had our coach for almost a year. We have endured a long and arduous journey. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. We pay our bill every month We were told to take to ********* ** or *********. Luxury comes standard in the Delano Sprinter Class C diesel motorhomes by Thor Motor Coach. !. All payments are with approved credit through dealer lending source. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . The pivotal combination of large Class A amenities with more power than a typical Class B RV. I have a full side slide on my 2016 Thor Ace 30.2. My Thor Rize was not properly built. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K.
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thor motor coach radio not workingLeave a reply