All directors of Caledonian Sleepers Rail Leasing Limited, Website for Caledonian Sleepers Rail Leasing Limited, All directors of First Rail Holdings Limited, All directors of Govia Thameslink Railway Ltd, Website for Great Western Railway - Bristol Parkway Station, Website for Great Western Railway - Bristol Temple Meads Station, All directors of Hull Trains Company Limited, All directors of London Midland Trains Limited, Website for London Midland Trains Limited, Arriva Trains Wales (ArrivaTW, Arriva TW, Arriva Trains Wales/trenau Arriva Cymru Limited), Avanti West Coast (was Virgin Trains, West Coast Trains, West Coast Mainline, West Coast Railways, VirginTrains, Virgin Rail, Virgin Cross Country, Virgin XC), Caledonian Sleepers Rail Leasing Limited (Serco Caledonian Sleeper, Caledonia Sleeper, Calendonian Sleeper), Chiltern Railways (Chiltern Rail, Chiltern Trains), CITB (Construction Industry Training Board), CrossCountry Trains (Cross Country Trains, XC Trains Limited), East Midlands Railway (East Midlands Trains Limited, East Midland Trains, EastMidlands Trains), First Rail Holdings Limited (First Railways, First Trains), Govia Thameslink Railway Ltd (Thameslink, Great Northern, GTR, Southern Railway, Thames Link, Gatwick Express, Tameslink, Thames Link, GoviaThameslink), Grand Central Rail (Grand Central Trains), Great Western Railway - Bristol Parkway Station (GWR, First Great Western, FGW), Great Western Railway - Bristol Temple Meads Station (GWR, First Great Western, FGW), Great Western Railway - London Paddington Station (GWR, First Great Western, FGW), Greater Anglia (GreaterAnglia, Anglia Trains, Anglia Rail, Greater Anglia Trains, Abellio Greater Anglia), GWR (Great Western Railway, GWR, First Great Western, FGW), Hull Trains (HullTrains, First Hull Trains), LNER (London North Eastern Railway, Virgin Trains East Coast, East Coast Trains, Eastcoast Trains, East Coast Main Line, ECML, Virgin East Coast, Virgin Rail East Coast, Virgin East Coast Trains, VirginTrains East Coast), London Midland Trains Limited (LondonMidland, London-Midland), Network Rail (NetworkRail, formerly RailTrack, RT Group plc, Net Work Rail), Northern Railway (Northern Rail, NorthernRail, Arriva Rail North, NorthernRailways, Arriva Rail Northern), Rail Delivery Group (RDG, Association of Train Operating Companies, ATOC, National Rail, Young Person's Railcard, Senior Railcard, Railcards Marketing, myinterrail, My Interrail), Raileasy (Rail Easy, Ferries Trains Planes Ltd), ScotRail (Scot Rail, Abellio ScotRail, Abellio Scot Rail, ScotRail Alliance, Scotland's Railway), South Western Railway (SWR, South West Railway), Southeastern Railway (South Eastern Railways, South-Eastern Railways, South Eastern Trains, SouthEastern Trains), Trainline Plc (thetrainline.com, Train Line, The Train Line, TrainLine, Captain Train, trainline.com), Transport for London (TfL) - London Underground (Tube, Oyster Card, London Rail, DLR, Docklands Light Railway, London Transport, Tramlink, Congestion Charge, Transport of London). This is a paid-for service which costs 500 (in the UK) and $800 (in the US) for applications for existing record titles, and 650 (in the UK) and $1,000 (in the US) for applications for new record titles. Chris joined GWR in 2022 as Director of Safety and Environment, bringing over 20 years of experience gained in the pharmaceutical, defence and aviation industries. If you incur any problems or have any questions concerning your order or the status of your order, pleased contact our customer service representatives who are are available from 9 a.m. to 5 p.m. GMT Monday through Friday. All product and company names are trademarks or registered trademarks of their respective holders. Please note: We do not currently provide soft or electronic copies of certificates. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. An error has occured during Logging out. At GWR, we're always working to improve your journey. You can quickly take care of most things here, or connect with us when needed. Contact Us. At Guinness World Records we evaluate each application individually and endeavour to get back to you as soon as we can, but due to the volume of applications we receive, it can take up to 12 weeks* to process, so please bear with us. If you have already generated an invoice for your application you must pay by bank transfer. He is responsible for the supply and maintenance of the GWR fleet of trains, including the management of GWRs maintenance depots and train service provision contracts. 1-800-972-8088. National Rail Enquiries - Great Western Railway Great Western Railway (GW) http://www.gwr.com Information last updated 26 February 2023 00:49 Company Information Managing Director Mark Hopwood Head Office Phone 03457000125 Fax 0 Textphone number 1800108001971329 (For customers with hearing impairments) Address If there are any issues with the text on your certificate, please contact us. Daryns key priority is continuous Train service Performance Improvement working jointly with Network Rail and other key stakeholders so our customer's journeys are disrupted as little as possible. Monday - Friday 8 a.m. - 11:30 p.m. (CT), Saturday 6 a.m. - 3:30 p.m. (CT), Sunday - Closed. Customer service is very important to us so we take complaints against our staff seriously. He was asked to step across to sister business, South Western Railway, in 2020 to address serious performance, partnership and contractual issues and returned as Managing Director of GWR in January 2021 having addressed the key SWR issues. Before checkout, you will be asked to review and approve the wording of your certificate. Cymraeg; Accessibility; 0330 094 0362. Starting his career at Reading station in 1989 he worked for British Rail, Railtrack and several train operators including Thames Trains, First North Western, c2c, Silverlink, Gatwick Express and WAGN. Please register your lost property using the form on our website. Let us know how we want to hear from you. Please do not post any personal information relating to yourself, or employees of Great Western Railway as these comments will not be approved. It also provides regional services throughout the South West of England and to the south coast of England, and the Night Riviera sleeper service. Join the 1,400 people who've already contributed. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? You can download our two Complaints Handling Procedure documents by clicking on the links below. You will then have the option to pay by credit card or PayPal. Assistance is available to and from platforms. Facebook He is a chartered safety and health practitioner and holds a PhD in Chemistry from Oxford. Please use our forgotten password function to reset your password. For more information, or to check your journey, please visit GWR.com. From here it can be downloaded as a pdf or printed, You should then arrange payment via bank transfer to the bank details listed on your invoice, Once payment has been received, your application will be passed on for processing. GWR News Contact Us Media enquiries For journalists who would like to contact us at GWR Filming and photography requests Interested in filming, taking photos or creating audio recordings at our stations or on our trains? Claim refunds on unused tickets and delays using our easy online forms. Your details have been sent to our customer services team who will aim to respond within five working days, but at very busy periods it may take us up to 20 working days. GWR 2023 All rights reserved. Essentially, you must be over 16 years of age, live within one hour of your chosen location, and have GCSEs (or equivalent level 1 qualification (or predicted) results) in Maths and English. Ruths key priorities at GWR will be to continue to put people at the heart of our cultural change within our transformation, maintaining relationships with the Trade Unions and shaping our strategy as we look ahead to the future. We offer a free, expert service to help sort out unresolved customer complaints about service providers within the rail industry. Using the Priority Application process does not guarantee that your application will be successful, and we do not issue refunds if your application is unsuccessful. Report Report. Mark was appointed Managing Director at First Great Western in 2008. Originally joining British Rail as a graduate in 1993, he has held various roles in FirstGroup, Chiltern Railways and Network Rail. If you are purchasing a Certificate of Participation, then you will be able to personalise your certificate with your name, following the instructions on the Certificate of Participation page. Standard interview , examples about customer service, team , deal with a difficult customer etc. There may be several pages of results. The Priority Evidence Review service is only available AFTER we have received your full evidence, and will ensure that your evidence is reviewed within 5 working days (waiting times are up to 12 weeks* for standard applications). Guinness World Records has decided to cease using verification codes for purchase of a certificate. As a Customer Sales Advisor, you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, and ensure that customer requirements are met and exceeded. If you decide you want to speed things up a bit later, you can switch to Priority Application at any time. Email Great Western Railway Using Resolver you can: Keep all your correspondence in one place Find many great new & used options and get the best deals for NEW Heljan 1320 13xx Class 1366 in GWR 'Shirtbutton' Green Livery at the best online prices at eBay! Find more information about refunds, or submit a refund claim here. Consumer guides, newsletters, surveys and more! Once you have selected your product, you will reach the payment screen. Delayed by 15 minutes or more? Charge 95 for a return from Bristol to London (I could drive for half that) and then they have the nerve to charge me an extra 25 because I took the 22:48 instead of the 21:48 to spend a bit of extra time with my friends. You will have 45 minutes to complete this transaction before the session expires. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Were changing the way people think about train travel, enabling our teams to make it a great experience for our customers. Red Rocket have worked alongside GWR to create a short welcome video for new employees.Want to find out how a film or animation can help promote your company. Due to the consistently high volume of applications we receive, the waiting times for a response to a Self-service application can be up to 12 weeks*. This is the only way we can answer any questions about your record attempt, if questions are asked through other methods they may not be answered. Joe also manages our relationship with the DfT and ORR as well as taking the lead on Corporate Responsibility including Environmental matters. Find out what you can do if youre unhappy with our service. To find out more about how we can help, visit our Business Solutions pages. It can take up to 12 weeks* for us to assess your application and send you the guidelines for your record attempt. This is the customer service number for questions about your health insurance coverage, benefits or treatment. Contact Jeremy directly GWR. | Read 321-340 Reviews out of 1,311 If 16 weeks have passed since the record attempt date, then please contact us with the exact record title, date of attempt, location and Record Holder Name for further assistance. Search for jobs via job title or by location using the fields below: If you leave fields blank and click the search button you will see all available vacancies. You can find contact details for Great Western Railway above. If you do not have online access, use our automated phone system for eligibility and benefits and other self-service requests. . Rail Ombudsman contact details Web: www.railombudsman.org Email: firstname.lastname@example.org Twitter: @RailOmbudsman Post: FREEPOST-RAIL OMBUDSMAN Telephone: 0330 094 0362 Textphone: 0330 094 0363 Ticket types and prices 21 articles. If you do not know the date of the event, then we would advise at first, to try searching surrounding dates. However, if you'd rather complain directly, you can use the above address to contact Great Western Railway. receipts are not generated if you pay via bank transfer. As a Customer Service Apprentice at GWR, you'll train and learn, while you earn. Information last updated 26 February 2023 00:49. To upgrade please log into your account, click onto your record title. Amanda returned to GWR in January 2023. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Contact us If you are looking for information about travelling with GWR, get in touch. . We offer competitive compensation packages and generous health benefits.