instacart damaged iteminstacart damaged item

THEY ADDED A $10 HEAVY CHARGE! Even though they approve a replacement, they will report the items as a poor replacement, meaning they dont approve of the chosen substitute. The original amount of 92.36 remains on my debit card which means that the original delivery amount was charged when items were missing in the redelivery. Requesting an Instacart refund via your web browser is fairly similar to requesting one on the app. Shopper texts me authorization for substitution, I agree on 2 items, all goes well, then he drops on my doorstep and leaves, no knock, no text, and . Sometimes there arent enough shoppers for that day or they simply dont want to take on the order, so instead of you waiting in limbo, your order is canceled instead. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Customers can leave instructions before submitting their orders. Wrong, damaged, and missing items are some common issues that some customers report. They need to understand that this is some of our livelihoods right now and they need to realize that we are the ones who are going to take the head on it and not Instacart itself. I have been with instacart I believe two years , I work alot and especially during the holidays, every major storm for the last 2 years and there's been several , often times 1 of 3 I the niagara falls and surrounding areas during bad weather Share your photos and videos with others to prove the truth of your words. Obviously, if you canceled your own order, this wouldnt be a surprise. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. And it's safecontactless delivery is available. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It wont be refunded as a credit, but rather the funds will be put back into your bank or on your credit card. We cant add over-the-counter items through. Grocery delivery services can be an immense asset for a busy person. would send me a form to complete and "department" would look at it in 48 However if the driver still has your items it could be quicker and easier to get them by contacting the driver. Refused to reverse two of the charges Is missing items that you were charged for on the final receipt; Contains damaged, spoiled, or otherwise unusable items; Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. Brett Helling is the owner of Ridester.com. Gotcha. Out-of-stock items that the shopper refunded before checkout show under Not Charged. and our Yes. Missing or tampered label. While you cant do much with these, it may help you plead your case if Instacart decides to deactivate your account at some point. They were the only items ordered.. I am not going to use this company any more for the awful service and customer support and insist on normal compensation. Is this your company? Some bots alert Shoppers when new orders appear. . Instead of requesting a refund, youll need to contact Instacart supportto figure out what can be done regarding your order. This live chat can be accessed from the desktop website or mobile app. Determine if the reported issue qualifies as an order issue; Decide whether to issue a refund or a credit towards a future order; Determine the amount of such refund or credit; Determine if any evidence must be provided to substantiate the order issue; and/or. Im sure it would never happen but I wish there was way to match good customers to good shoppers and let the crappy people duke it out together. Require the customer to return item(s) to the retailer in order to get a refund or credit. For one, you can only accept one order at a time. Using bots violates Instacarts terms of service. If you realize Instacart has messed up your order in any of the previously mentioned ways, you need to know how to get a refund. Contains damaged, spoiled, or otherwise unusable items. The Adjustments section shows refunds for out-of-stock items or item issues, such as missing or damaged items. Shopper refused to bring groceries to my door. In 2020, the Los Angeles Times reported on unfair ratings received by InstaCart shoppers, noting that some customers report missing items in order to get them for free, which can lower their . As a Shopper, you can earn a side or full-time income working for Instacart. . Either a Shopper or customer is using Instacarts policies and system to their advantage. I was promised a redelivery for an order from Rosauers that was delivered on Jan 13 to a wrong street and number. However. I see it as a customer wanting their money back if the product they received was less than edible, the same way, if they could, they would have returned it to the store. If you choose to cancel an Instacart order before a shopper has picked it up, you wont incur any fees because its a no harm, no foul situation. If the Instacart customer doesnt have any instructions and an item is out of stock, the Shopper can message the customer and see if theyd like a replacement. They would not honor the listed price on the Instacart web site. As mentioned, a damaged item report is absolutely no skin off my nose as long as you 5* me. Instacart, great concept, but a huge rip-off. - Instacart, free membership with hidden fees. Common: 2-in x 6-in x 8-ft; Actual . - the shopper delivered an inadequate replacement item which the customer didn't specifically approve through the Instacart platform. These extra items are charged by Instacart Shoppers. If its a damaged item, as a customer, your only remedy is to claim it as such. Some legal restrictions apply to alcohol orders. As a customer, Instacart makes it convenient for you to do your essential shopping without leaving home. Well also go into how you can avoid them and what to do if youre the victim of a scam. I sent this to a friend who has been an Instacart shopper for quite a while. Plus, they cancelled my ENTIRE ORDER! If you did, you will not be refunded, but there wont be a cancellation fee. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Customer service said sorry we'll send another driver with a replacement. Usually, we can make things right quickly when you report a problem through the Instacart app or website. billing should be reduced to reflect the items not delivered in the redilivery. I asked to speak to a manager, manager busy but would call me in one hour. The shopper delivering obviously molded fruits or vegetables, cold or frozen items not kept temperature controlled to delivery, squashed baked goods are just some examples of when the shopper is at fault and a reduced rating is appropriate. Press J to jump to the feed. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Desired outcome: They promise a delivery time hours out, then email/text last minute to let me know that the order won't arrive until tomorrow during normal business hours. Reporting damaged products to receive refund or credit does not affect the shopper. When placing an order, customers can indicate their replacement preferences. I'm a good shopper dammit! Read more about Brett here. For an order placed through the Instacart App, follow these steps: 1. *Instacart doesnt accept passports for most orders in California, or for Costco or Walmart orders nationwide. Click that and fill in the correct information to get the refund ball rolling. I have been a shopper for Instacart since Jan 2022. Harris Teeter did not resolve my issues due to having disconnected calls by rude customer service reps. It's what anyone else would do just saying. If possible I'd like to get my money back, but I'm not about to mess with some innocent lady's income over $5. Youll need to tap the three horizontal bars in the upper left hand corner of the app. In those moments, you need to know when and how youre going to get your Instacart refund. The chair was even an add-on after I informed the customer that I was checking out. Instacart processed . Even though the company does make an effort to combat scammers, there are Instacart scams to watch out for. Ridester 2022 | ALL RIGHTS RESERVED. I wrote a note back telling them to just remove the report and I'll deal with it (which I'm guessing they won't do). Another issue is Walgreens. If you selected an issue under Other issues, choose the specific issue. Visit Costco Same-Day Delivery and enter your address to see if delivery is available in your area. The total came to $257 and Instacart charged me $72 for a tip. Not to long ago I got a damaged item for a dang watermelon. While Shoppers do sometimes make a mistake and dont pick up an item, some scammers abuse this system. Now youll click View Receipt to see a detailed list of what was already refunded, adjusted, or successfully delivered. Instacart doesnt require a membership to shop with the service, but you can choose to pay for Instacart Express to save a bit of money on service and delivery fees. Instacart reserves the right to modify or cancel the Guarantee at any time. I'm so sorry that happened to you. If customers could be rated it would be a different story. I at least get to say something to defend myself and the refund was already made, I doubtful instacart will take it back. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. None of these fees are disclosed prior to processing payment. 5. I get on the phone today and the woman was so incredibly nasty and told me there was nothing that could be done. Tap the Orders icon in the bottom right corner. If its a damaged item, as a customer, your only remedy is to claim it as such. and . There isnt much you can do to prevent this as a Shopper, but it can hurt you if you get lower star reviews. Luckily, you can request refunds from both the Instacart app and the desktop webpage. I was charged 2 times back to back. This complaint was posted by a verified customer. If you see bot apps advertised on sites like Instagram, you can block them and report them there. Desired outcome: Whether it's a missing, damaged, or expired item, the Instacart refund, once approved, will show up 5-10 days later on your payment method of choice. When a customer places an order, it goes into a queue. Instacart Express is a bonus service you can pay for from Instacart to help make your experience a bit easier. Select the issue you experienced. Thank you. Just a report on the order. You can repeat this process for additional order issues. Youll need to select Receipt, and from there itll show an itemized list of your grocery order. I was charged over $550.00 for my two orders. Company transparency and an explanation as to why my credit card information was used to fraudulently enroll me in a service I never requested. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. Instacart will provide a refund, credit, or redelivery if the alcohol item was damaged by the shopper due to the following Shattered or cracked glass; Broken seal; Missing or tampered label; Poor bagging leading to damaged item(s) Contact Instacart Care for assistance with damaged alcohol items.

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