ebay who pays return shipping on damaged itemebay who pays return shipping on damaged item

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( 2 ) Core Charge $360.00. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. That shakes them out of the tree. Again, it comes down to a gut instinct. I did let the seller know that it would be expensive to return the item and since this was not a result of me changingmy mind, I didn't think it was reasonable to ask that I pay the return shipping. How many feedback do you have? Find many great new & used options and get the best deals for Lord of The Rings Return of The King Gollum Talking Action Figure * Box Damaged* at the best online prices at eBay! Many eBay sellers do not understand that No Returns does not mean No Refunds. If its a non fragile item filling the box so their is no air bewtwen the item and the box is sufficient. We'll automatically close a return request if there's been no activity. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Em caso de item devolvido depois de usado ou danificado, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. I would love to hear from others that have been on both sides of a case such as mine. If an item had been received damaged and the buyer had shown that with a picture, I would either refund without return or pay for the return shipping. eBay Buyer Wants Seller to Pay Return Shipping "Whoever wins pays for shipping! For items that have a total cost of $750 or more, signature confirmation is required. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback the cost of the item. - edited You can also check the progress of your return request at any time. Why should a buyer be out anything because they got something broken? All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. Talking ro Ebay also mentioned that the item could be damaged on the return and that damage could be due to neglect in some way by this very poor communication of a buyer. But I do tend to set high standards for sellers based on the way I behave as a seller which is a good way to set myself up for disappointment. Adding tracking details to your return helps protect against delays or issues in the refund process. Amazon Package Sent to the Wrong Address? Who pays for return shipping cost on items damaged during shipping? Since we are in Canada they figured they could rip us off by sending a broken item that would cost more to ship back tracked that the item itself. Select your reason for the return and enter a comment about why you're returning it. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. Uma das bases da experincia no eBay o nvel de confiana entre os usurios da comunidade eBay. The amount of horse-hockey stories that would phone or walk-in was astounding. The item is only $25.00, but thetracked packet rate will be approximately $14.00. Here's how to add the tracking information to your return if you're using your own return shipping label: Go to the return request in Purchase History . Who covers the shipping costs depends on why you're returning it. Copyright 1995-2023 eBay Inc. All Rights Reserved. No, this seller is not in China . he's American. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. As a seller though, I would hate to see ebay make this a requirement .". When such a situation happens, the safest way to solve the issue is to return the damaged product to the seller and discuss compensation options. I first offered a suggestion of a simple repair that would bring it back to original condition but bottom line I would give a full refund. Scroll down to the RMA number checkbox, click it in and submit the changes. All Rights Reserved. for jewellery, scarves and the like) and has had his share of negatives, for sure, but still less than 1% of his total sales. They can then print the label and use it to send the item back to you. If the item is returned in the same condition as sent and no fault on your part, then it's treated as a change of mind return and the buyer is responsible for return postage (normally at your standard postage rate) which you can deduct from the refund. you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted. I learned that the Syandard from EBAY is for the Buyer to pay the shipping charge to return it. If not, or if you've paid for the label, you should, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. We use cookies to ensure that we give you the best experience on our website. Your email address will not be published. Your email address will not be published. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. This will also add you to our flea market flips and eBay tips newsletter that we send out 1-2x most weeks. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Please include a picture of the damage and your order number. With the new defect rate, it will only get worse. ), know that eBay should have your back. For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. Sometimes you have to look at the larger picture, the tone of the communication, the feedback of the buyer and decide the case on its own merits. All sellers need a filter to keep the "stories" out. on A similar issue happened to us recently. eBay Money Back Guarantee covers most transactions on eBay. A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible ..". If the seller receives payment but has not shipped the item, then there is no return shipping cost. Once the Seller receives and accepts the returned item, Escrow.com will refund the Buyer minus the Escrow.com fee. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. eBay Money Back Guarantee covers most transactions on eBay. Return shipping costs when you use an eBay label. you misused the product or service in a way that contributed to the problem. If they decide the request is reasonable, then they will process the request and transfer the money from the companys funds to the buyer. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. Why would the buyer be liable for return shipping if damaged by the carrier? If you used PayPal or eBay shipping to purchase and print the shipping label, log in to your PayPal account and click on the USPS payment's "Details" link. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. The letter also stated that there would be no replacements sent. If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. Here are some of the most common ways eBay sellers are scammed. Hope that helps. the Transaction Details page may have the requested insurance information. If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app. What I might do is take a chance and send it without tracking. What To Do if Your Package Is Late, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Submitting Freedom of Information Act (FOIA) requests, You have used an eligible payment method when ordering your goods, The damaged product isnt on the excluded items list. Also check the email messages you received from PayPal and/or eBay. These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. Can I refuse to give a refund on eBay? Use the phone over e-mailing when you want a response), and told them the situation. Here's how to send an eBay shipping label from the View return details section: Se o item devolvido estiver usado, danificado ou com peas ausentes, ou se for danificado durante o transporte por no ter sido embalado corretamente, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. Copyright 1995-2023 eBay Inc. All Rights Reserved. If you're responsible for the return postage costs, you'll see the price of return postage, and be able to purchase your label. When the seller accepts your return, you'll receive an email to your Messages with the subject "Send the item back". To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. Free shipping for many products! This right is protected by eBay's Money Back Guarantee, which also allows the buyer to send the item back to the seller free of charge.. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. Refunds go back to your original payment method and are typically available within 3-5 business days. As a seller though, I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. Then to top it all off she left negative feedback calling me a liar. Choose a reason for the refund. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Outside a Global Shipping Program purchase, you would appeal to Canada Customs and Revenue to show the merchandise was returned at which point you can ask to be reimbursed for your import fees. I've had mostly positive experiences as a buyer and I know that,occasionally, we're going to end up unhappy. If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. Our vast knowledge base also provides excellent advice for dealing with: Helping you apply for a late, damaged, or missed delivery refund is only a fragment of what we can do for you. As a seller, I know when I'm being ripped off or when someone is being truthful. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Send the funds using the buyer's preferred method. But , as we all know, not all sellers (or buyers ) are honest. But that was not the case. 2 min . If the buyer is returning an item because its damaged, faulty, or didnt match your listing description, the eBay Money Back Guarantee allows them to return it for free. If a seller cancels an order on eBay after receiving payment but before shipping, who pays for the return shipping? You will have time to upload your supplier's return label and handle the return . One big concern many resellers or potential resellers have is getting an eBay item returned damaged from a customer or be a different item then they originally shipped. Expand. Send the order back. We do not give refunds and this buyer did not read the terms. We recommend using a tracked service for return shipping. Start an item not as described claim, cite damaged in transit, and get a full refund. The Global Shipping Programme makes your items available to over 60 million buyers worldwide. Choose the label you want to send to your buyer. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. See the Abusive buyer policy for more examples of activity that we don't allow. If the buyer is sending an item back because it doesn't match the listing description or it arrived damaged or faulty, you're responsible for the cost of return shipping, even if you don't offer returns. With eBay, it's left to theseller's good graces to reimburse the buyer or a lengthy, and often antagonistic, negotiation is required between the two. But in many cases, a duplicate item would be difficult to find or too expensive to find and intentionally damage. Heres how you can do it: Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. So CALL eBay when something like this happens. Paypal refunded us in full including the shipping. Very Sad! You can unsubscribe anytime. Only in our case the buyer didnt pull a switch-a-roo. Why would you risk having your seller rating dinged over a $4 item? Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. Birth certificates show that you were born. I'm not confident that I will receive the refundif I don't send with tracking. Mail has really dropped off a lot. It means buyers can get their money back if an item didnt arrive, is faulty or damaged, or doesnt match the listing. You can choose whether to accept returns if a buyer changes their mind about a purchase. Dont let it! If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. This is what Ebay has gotten to and why sellers are the way they are. Read our most popular questions and answers on how to handle return shipping for items you've sold. It should have the return policy on it. eBay Selling! In my one account I was what is known as a Power Seller where I sold books, antiques, comics and a number of other general items. Who is responsible for return shipping costs? And if it does happen (this is the first one for us in years! If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Asking for a Refund from the USPS. We called eBay (BIG KEY! I don't accept returns, why do I have to pay for a return shipping label? eBay is no different. Language barriers may make it difficult to purchase an international return label. Hopefully this isn't a seller in China. Send an eBay shipping label If the package meets the size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. Ensure that the amount includes tracking, and on items that that have a total cost of $750 or more, include signature confirmation. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. Well this was met with an angry threatening message from the Buyer stateing that I was going to pay for my action with recieving Negative feedback an that this was going to cost me more than I could imagine. The seller has 3 business days to get back to you. Can I still get a full refund? And keep calling back if needed! For more details, please see our Condition of returned items policy. and a fun one too. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback . FREE Shipping. Are eBay returns free? I received a damaged item (it happens, I understand that) and was politein my communication with the seller. 13 min article; Return postage for buyers. And the fact that people like myself willnever make another purchaseis of little consequence to them. Death certificates show that you died. 4 min article. This is what Ebay has gotten to and why sellers are the way they are. Contacting customer support and discussing a refund for missing or damaged items can be stressful and quite frustrating if the company doesnt want to cooperate. When the seller replies, we'll send you an email with details of the next steps. Copyright 1995-2021 eBay Inc. All Rights Reserved. What happens if the item is damaged while it's being returned? Heres how to send your own label from the View return details section: Shipping labels for international returns. On the other hand, Sky Elite OctaMax Soft Reset is .Sky Devices Elite OctaX Tablet 8" 8-Core 32GB Android Go Edition Network Unknown Sponsored $56.00 Free shipping Sky Elite Octa Plus Tablet $26.90 + $7.80 shipping Sky Elite Octa Max Tablet 3GB RAM Used $34.99 Free shipping Sky Devices Elite OctaX 8" IPS Screen 32GB Android 11 GO Edition 4G . Weve stated many times throughout our blog that we usually call 2-3 times before we get something resolved. Or perhaps send a replacement if you return the item via untracked shipping? Send you a message The seller may ask you for some more details about your return request. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. Well be able to help you quickly by chatting with you online or through a quick phone call. Jen in Indiana. . Whatever the reason for a return, as long as its requested within the appropriate time frame, you have to refund the original postage costs. USPS Package Tracking Not UpdatingWhats Wrong? Its important to request the refund within a timely manner. If you're responsible for return shipping and using an eBay label, we'll deduct the cost of the label from your refund. Best Tips on Getting Compensated for an eBay Item Damaged in Shipping. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. They are listed in the following table: According to the policy of the platform, the seller must issue a refund within six business days of receiving the faulty item back. If the Buyer decides to Reject the item, the Buyer is responsible for covering the cost of shipping. 2 2 Sponsored by PureCare Knee Protector Appeal eBay's decision about a return or missing item for buyers. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. The choice is not up to the seller, that is . I sold hundreds of items with 100% feedback. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. If you dont receive a response from them during the specified period, you can contact the platform and ask for assistance. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Who pays for return shipping? You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. As others have said, why have the customer pay (dearly) to return a useless item? Careless stacking or bumpy roads can result in damaged packages and cause the contents of your long-awaited eBay order to break. Choose Print label. There may have easily been one years ago that I dont remember, but for the most part we work hard to make sure we dont. I find too many fun toys for my family (or myself), and just love the whole process. Return an item with alternative shipping arrangements. DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? Quick Answer: How Does Ebay Global Shipping Work, Question: How To Create A Return Label On Ebay, Question: How To Send A Return Shipping Label, How To Sign Up For Ebay Global Shipping Program, Quick Answer: How To Track Returns On Amazon, Question: How Do Returns Work With Affirm. The item is still new and sealed and the buyer demands a full refund and the reason is their own personal opinion on the damage. , Most single items can be wrapped with 3 of padding in a single box. It is a tough call depending on what side of the fence you are on and there are both dishonest sellers (shipping damaged or wrong goods) knowing too expensive to return and dishonest buyers making false claims to get money and merchandise.

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